The rooms were comfortable enough but on three occ...

The rooms were comfortable enough but on three occasions we were relaxing on the bed watching television when a member of staff just let themselves into our room without any notification. We found that most of the staff were quite rude in the fact that they wouldnt acknowledge us - maybe it could have been that we were Aussie. Maybe the Cumberland Management might want to review their check- in procedures as the staff (who were only following procedure they have been taught)were clueless as to what was going on. I would not recommend the Cumberland to anyone - especially those going on a Trafalgar Tour as they are treated like second class citizens and put into an annex next door to the main building into inferior rooms - rooms with water coming out of light fittings and rooms where the aircon doesnt work - the amount of money per night could be put to better use - find a decent hotel - probably cheaper where the staff are friendly and the rooms in working order.