R v Maanen

Review of ups utrecht

What a drama this company is. You need to create a...

What a drama this company is. You need to create an account so you can view the delivery times. Unfortunately, UPS does not recognize my address. After contacting customer service several times, which was in vain, I still don't have my package. 2 delivery attempts (now 4 delivery attempts) made to my address, unfortunately this is not the truth, because I have been home every day and there was no delivery person. This company and all the customer service is really bad! I have never experienced this before, in the future I will no longer place an order if it can only be shipped with UPS. If this package is not delivered soon, I will contact the sender who has assumed that the package will arrive at the customer on time.

Update 25-05:
Order placed on 15-05, will be delivered on 18-05, but nothing received yet. Also still no "we missed you" card found. This whole company is one big mess. Again contacted customer service where I was met by a young and rather arrogant girl. When she was no longer able to provide answers, she just disconnected, typically UPS. I will never order a package from a webshop that only ships with UPS.

Update 26-05:
First attempt to contact customer service failed after repeating my order number twice, the line was abruptly "dead".
On the second attempt, the call was answered after 12 minutes, but nobody was on the line. The call remained active but I was not answered. Finally got an employee after 2 hours of calling and he indicated that my address was wrong. It is very special that a delivery attempt is made 5 times, but I was not at home while my address is incorrect according to them.

Update 27-05:
Had contact with customer service again, this time luckily it was a lot easier. Again received an email that my package will be delivered today. The employee indicated that the address is still incorrect, even though I have stated several times that my address is correct. Again it turns out to be one big mess at UPS. Just heard that my package will be delivered tomorrow. Obviously I have received this answer several times, but I will wait.

Update 28-05:
As expected, there was suddenly another delay. Yesterday it was reported that it will be delivered today, unfortunately this is not the truth. So now contact again that fantastic UPS customer service.