Billy Forrest

Review of Mercure Gold Coast Resort

I booked 6 rooms and dinner for 9 in the restauran...

I booked 6 rooms and dinner for 9 in the restaurant. I had a tab at the bar, helium balloons delivered to the hotel to come out at the dinner, wake-up calls booked and hot air ballooning booked and we were all POA no the rooms, with me picking up dinner, drinks and the balloon ride.
From the time I booked the rooms and dinner to the time we checked out, the staff were amazing.
I had sent an email to the hotel the day before arrival giving them all the information that they needed to keep the whole thing a surprise and they were amazing.
The Gent that checked us in, during a cracking storm with the foyer full of rexel conference delegates, deserves a big thank you. He managed to get all of the information about my other guests, the wake up calls and the dinner reservation all confirmed without blowing the surprise. Huge Thank you and I am sorry I didn't get your name amongst all of the hoo har, but you are amazing and as an Ex Director of Sales & Marketing for Accor - you have the guest relations nailed and should think about a career in the Corporate Team.
Another big thanks to the ladies in the bar that night who managed my drinks tab for my guests, and did an amazing job of making us feel like the most important people in the bar - even though there were 80 - 100 delegates all having refreshments at the same time. Thank you!
Wendy and Simon in the dining room - I couldn't have pulled it all off without you both. YOU ARE WONDERFUL.
The food was great, the wine was lovely and the service amazing. Your team are true professionals.
Thank you as well Jenny from housekeeping, who left a lovely handwritten note to Billy wishing him happy birthday - and making a gorgeous love heart out of the towels which were left on the bed. A beautiful touch. Thank you.
To that - as a long time 5 star hotel senior manager, and now senior manager in the Infrastructure industry, I have had many experiences in hotels both domestically and around the world. I have stayed in everything from Mining Accommodation Camps through to the Versace in Australia and the Maison Souquet in Paris, so I believe that I have enough experience to say that the service that I was provided, the cleanliness, the friendliness and the food and wine were up there with the best of the best.
Thanks so much for such a great experience and as they say, sometimes the best offerings are in the unexpected.
We'll be back.