Tri Thanh Nguyen

Review of J.W Marriott Resort & Spa Khao...

It was a mixed bag. Mostly good customer service v...

It was a mixed bag. Mostly good customer service via the resort staff, with some connecting services such as transport seeming a bit disorganised. We were left stranded during a market trip in the rain. Our ride was refunded by the reception staff. Haven't experienced a 5 star resort prior to this. Perhaps had super high expectations. Felt like it was a 4 star resort at times (once again, no experience to back this up). This is partly due to maintenance occurring, though understandably during low season. Some staff shone above the rest. Our room had sand on the floor upon arrival on our first night. Reception service staff were usually more than willing to respond. Overall my wife and I had a relaxed time on our honeymoon with more than enough food provided in our all inclusive 8 night package.