If I could give them -100 stars I probably would. ...

If I could give them -100 stars I probably would. I purchased my 2014 Sienna at another dealer in Yonkers. Wonderful experience there!!!!
I choose to use Toyota of Hackensack only because it being so close to home. Each time of going in for scheduled service, basically an oil change I have waited over 1 1/2 hrs. The last time the technician never even changed the oil filter because he left it in the back seat of my car. Waited for a couple of months to have the weather strip on the driver's side window changed. They kept giving me the run around "It's not coming off the window" I was told. Yeah right, they wanted me to leave it off the window while I was driving!!!! Not safe!!! The tires are totally worn with only 22,000 miles. Mind you, this has been going on for months. The driver side front tire has been leaking and finally totally flat and un drivable. Called Toyota Care for a tow to fix the tire. Brang in the vehicle this morning at 7:20 am with the spare. Waited almost 2 hrs, and first they bring me the wrong car, then insead of giving me a new tire, they patched up the old one. Not cool!!!!! The tire pressure light was still on and nobody had a clue why. I dont think I will ever buy a Toyota again. I can not wait until my lease is over.