This was my first time at this facility. My mother...

This was my first time at this facility. My mother is a resident there in Milwaukee and she had to undergo a procedure this past Wednesday which like normal made me extremely nervous..Well I found myself walking aimlessly through the hospital and realized I had no idea where I was going or how to get back to my vehicle to retrieve some extremely time sensitive documents that needed to be completed. Well after walking in circles for quite some time and attempting to stop serveral employees only to be told they didn t know and not even trying to direct me to someone who could assist. A gentleman name Ben B. who works in the Transport department, could clearly could see the panic in my face. when I asked him how to get to parking lot B he went above and beyond to not only give me the directions but walk me there just to make sure I got to where I needed to be without any problems. He apologized about my experience and even asked me how my day was. He was able to quickly turn my experience from the biggest nightmare to one I ll never forget.
He definitely went above and beyond his call of duty and really made this a truly memorable experience. This is what you call excellent customer service! Thanks Ben B.