Aspa Pucciarelli

Review of Sofitel Bali Nusa Dua Beach Re...

Putri and Dara in the Millesime Club made us feel ...

Putri and Dara in the Millesime Club made us feel very welcome. Their daily smiles and greetings made our stay with Sofitel wonderful. These two individuals in particular but also the staff in general are absolutely amazing.
However the Sofitel's policy of securing a deposit on credit cards upfront was truly confusing and ridiculous. It became downright rude and Guest harassment when we exceeded this deposit amount during the week and were hounded by the Front Desk to come and place a further deposit before the end of our stay. Given that we had already provided our credit card details and were not going anywhere before check out and the payment of our bill, this Hotel Procedure made us feel like criminals who could not be trusted. Pretty much soured our wonderful experience.