Emily Ellisor

Review of Audi North Austin

I bought my first Audi less than a year ago. I abs...

I bought my first Audi less than a year ago. I absolutely love everything about it - except for having to take it in for service. I took my car in for a recall on 1/28 & had done the appointment online and scheduled a loaner, as I was extremely busy with work and needing to go to an appointment I had already scheduled at the DMV. When I brought my car in, the service advisor, Darrell, was extremely unpleasant and asked me if the recall was the only thing I needed done on the car, which it was. I said yes and mentioned that I was in a bit of a hurry to get to the my appointment. He told me that they didn t offer loaner vehicles for services that take less than two hours - he said my service would take 1-2 hours tops. As this was something that I wasn t aware of due to the fact that while scheduling the appointment, there were no warnings or fine print stating that, I thought it was a genuine service they offered regardless of time. While Darrell continued to be unpleasant with me, he finally offered me the loaner because I had to practically beg for it to get to my previously mentioned appointment. I went on my way and brought the car back at 5:30 - 30 minutes prior to service closing. I walked inside and Darrell was surprised to see me & said he wasn t expecting me until 6 (unsure of what gave him that impression) and said he wasn t sure if my car was even ready . I continued to take his unpleasant attitude and my car finally got brought up to the front. This was not a good experience for me. I expected better customer service from this dealership. I ve always loved the Audi brand and plan on buying my next car through them. However, this type of service makes me not want to do business with them. I felt like an inconvenience coming in for a RECALL. I can t imagine how I d be treated if I came in for actual car maintenance. I don t plan on finding out, as I ll be taking my car elsewhere for service due to this service advisors lack of customer service, respect and attitude toward customers.