Hannah Shoemaker

Review of COVERT CHRYSLER DODGE JEEP

I had shopped at 4 other CDJR dealerships over the...

I had shopped at 4 other CDJR dealerships over the past month or so (1 in person, 3 online) looking for a particular Jeep Grand Cherokee that fit my budget. The first dealership I sat down with couldn t get the numbers right but agreed to call me if anything resembling my specs came through. I hadn t heard anything in 10+ days so I called back to see if they had found anything. No, but we have this higher package...blah, blah... . So when I just happened to click the get more info button on Covert s page, I didn t think I would hear back like 2 of the dealerships, or worse, get spammy emails with incorrect opening headers to address my name like another. Instead, Mike Kozlowski politely emailed with a simple, non-spammy type format that seemed more personal, and sent a follow up text asking me if I had any questions about the vehicle. It wasn t the exact JGC I was looking for, but I was pleasantly surprised again when he was able to find one *in less than 3hrs!* in an online inventory search across other dealerships. I thought it was possible in this tech age, but had been let down in previous attempts by that other dealership. Mike made sure everything was on point with my specs for the new-found Jeep and even got me a good deal with my trade. When I drove in to see the vehicle I planned on buying, he had his finance guy come personally talk to me. Conrad was a nice guy and assured me the financing institution I picked was a good one, before I had even signed any paperwork. He did do a good job trying to offer more insurance packages once it came down to signing things, but he wasn t pushy or aggressive when I declined. I appreciated that. After I accepted all the terms and it was time for me to swap vehicles, Mike even offered his personal, reusable HEB bag for me to put my gear in. Yes, it IS the little things! Even though both gentlemen were just doing their jobs , they still made this car buying experience more pleasant than my previous ones. Two thumbs up for Mike and Conrad! I hope they get a good kudos from their managers at Covert. I will definitely refer anyone looking for a CDJR vehicle to Mike! Thanks Mike!
2018 Jeep Grand Cherokee buyer