Pasa Mark Livingston

Review of The Roosevelt New Orleans, A W...

I struggled with not giving a 5 star because overa...

I struggled with not giving a 5 star because overall everything was simply amazing. Two issues stopped me from giving a perfect rating and the more I think about it only one ruined it for me. We had an issue with our tub not properly draining while taking a shower but that again was minor. The real issue was during check out a few minutes ago. Kevin at the Concierge desk was sarcastic and rude with me. I found his remarks to be very condescending. After the remarks he directed us over to the receptionist who s name was Erica. She represented The Roosevelt well. Will Kevin sarcasm stop me from coming back? No I don t think it will, however, this needed to be told. Being a business owner myself I want and need to hear what stops my business from being the best in the public eye.