Very disappointing, I've had nicer rooms in a 2 st...

Very disappointing, I've had nicer rooms in a 2 star hotel. While the staff was courteous and attentive the hotel it's self is nowhere close to 4 star quality.

The mini fridge in our room was completely dead, it didn't get cold at all.

The room (in the basement) had a horrible stench to it, it smelled like there was a pile of dirty laundry lining the ducts.

The HVAC was essentially inoperable. You could set a temp and it would kick on but it would just blow room temp stale basement air around.

ZERO ice machines worked. I tried every one on all floors. The only way to get ice was to call the front desk and they'd deliver ziplock bags full of ice from the bar.

Their "Cable TV" is a joke, it had ad overlays that would pop up every 2 minutes and float across the screen on major stations (Comedy Central, etc) saying that we needed to "contact viacomm or this station will be dropped form your service" which was completely inexcusable at a $300+ per night hotel.

They get 2 stars because they have a nice staff. The hotel it's self should be downgraded, it is NOT a 4 star hotel by any stretch of the imagination.