Patrice Lee-Seyon

Review of Hollywood Casino Toledo

H Lounge - rude, sarcastic, short, slow service. ...

H Lounge - rude, sarcastic, short, slow service. We arrived at the casino around 10:45pm and the doorman directed us to the H Lounge. I spoke with the host and hostess and asked where our seats were located and they pointed behind them and said I should ask one of the girls walking around. I approached one of the servers and without making eye contact, she said, Your seats are over there and vaguely waved an arm in some direction. I asked again to clarify and she said she would take us there, but it was very awkward standing in the middle of the floor with 15 girls. We walked over to an open area and sat down. Adam, one of the managers, I assumed, was a bit sarcastic and gruff in manner (definitely not manager material). We waited for 12 min for a server in the mean time and finally got up to get our own drinks at the bar. I did not realize there was a one drink rule and I completely understand. I am writing to you today to bring to your attention how unprofessional this entrance had been so far with hardly the hospitality that I am accustomed to at a casino.

Next, the servers looked frantic running around trying to accommodate all the tables and were not able to do so in a timely manner. I got up and briefly said to Adam (the manager), We re leaving to which he rudely replied, ok and turned his back to me and walked away. I would have expected for a new business or any business for that matter that he would have asked me what the problem was or how it could be rectified or even a simple apology for the hassle we went through to get to the casino in the first place only to leave an hour later. This was a very important event in my best friend s life and am very disappointed that she had to experience such poor customer service on this day.

Final Cut Steakhouse - Service is mediocre for a restaurant trying to portray such a high calibre. Menu is bland..nothing creative...no gourmet food items. Food was excellent in terms of taste. I had the seabass. No ice cream. Needs to improve on creativity and add a few gourmet items. Servers are not very knowledgeable and sound uneducated about the menu and food. I have dined here three times and it has not improved. Dessert is dry. I have had all desserts on the menu and all appetizers....the most gourmet item is the truffed french fries.