Me M

Review of Omni Hotels & Resorts Los Ange...

I may add more stars if someone ever gets around t...

I may add more stars if someone ever gets around to rectifying a several hundred dollar vallet issue I just recently discovered when I inspected my bank statement. I agreed to using vallet service upon check in. We were standing in front of hotel more than an hour before they brought it up. Causing us to miss our reservation. We informed the front desk we wanted the vallet canceled we would use the self park lot instead. We were assured the service would be canceled. We stayed 4`nights every day shows the vallet fee, every one followed by a self park fee. Aside from the terribly managed vallet Our stay was decent nothing special to speak of. Definitely nothing to justify $800 on Parking alone. I did try to speak to someone over the phone I was quickly cut off and put on hold for a good 20 min before I hung up. I thought the email would be more effective. As I'm writing this I'm hoping I don't have to write this again.