Peter H

Review of Kelowna Nissan Infiniti

I called a couple of times to get a guideline abou...

I called a couple of times to get a guideline about what type of work was required for a heater problem (I.e. not blowing warm air). Realistically it can only be a limited number of possibilities. I was expecting the service rep to paint a picture and tell if it's situation A then this is what your looking at or if its situation B or C then so on an so forth. Again just a guideline not a diagnosis. The conversation presented itself with the goal of getting me to book an appointment. And if no appointment, information was not going to be discussed. And since I couldn't get in for at least 3 days I stopped at a shop and a problem was identified and shown to me. However I mentioned [to the mechanic] I had a recall notice from Nissan and we decided it was worth checking back with Nissan to determine if the problem had resurfaced. I visited the Nissan shop and the service advisor had to call someone to get some guidance. At the time the shop was quiet and I had expected the service advisor to take the 30 seconds to just look at what was making the noise and seemingly causing the heater problem. He didn't bother, but went on to explain an 8 hour job for a blend door repair which I have no idea why. I would certainly hope that if this problem is it what I believe it is [certainly not an 8 hr job], that a service advisor would not try to confuse me by suggesting something else which was definitely much more costly. FYI, the recall I received refers to the flow actuator motor and when I took my truck (Nissan Titan) to the dealership they list as a receiver/dryer. It's unclear if these are the same thing and the terms get used interchangeably. I figure if I buy a vehicle from a company it shouldn't be too much to ask a few questions. But in this case I believe little interest was shown and the objective was get me to spend as much as possible.