Just like another review, great start .. got two v...

Just like another review, great start .. got two viewings within days and sold the property very quickly, however after this they were very quick to put up the SOLD board to advertise their success in selling my property , however after this everything went down hill, myself and my solicitor were left to assist the buyer and their solicitors with everything from start to finish, Up Estates would call me with incorrect information or updates and on most occasions call me at least a week after I had already been given or had chased up information to assist in the sale myself, they were very disorganised as I mentioned they would update me with information I had already had from the buyer a week later and this happened many times, The buyer was having difficulties with their broker and solicitors however it wasn't Up Estates that were trying to help put it was me and my solicitor again, and even after that was resolved a week later they tried calling to advise that they had helped resolve the exact same problem, anyway I requested for a discount for their lack of involvement and lack of work/effort put in from their side, however I was shown the T's and C's and told that they had done a very good job .. I paid what was due as I have never been so disgusted with a company's performance and effort and that they still wanted to be paid in full for basically advertising my house on line which anyone could do and then sitting back and letting me and my solicitor do their work for them.... I would suggest that if you are thinking of using company because their rates are lower than others that you are better off doing everything yourselves and save the money because eventually that is what you will end up doing... do not use this company, pay a little extra and get a more professional outfit.

in reply to Up Estates reply below, this is the typical reply where a company believes in the same nonsense that they preach, any company who advertised my house on the internet/market would have got it sold quickly as it was a desired area and many people from my own research were looking for properties in the area, you haven't done anything special there, you have ignored and are missing the point, your customer service and aftercare was non existence and you only followed up with aged information when you decided that you will do a little chasing ... anyway it is understood that you believe your practices are justified so there is no point in wasting further time ..i just hope the public can see from your reply on how you decide to gloat about the little positive in the review and ignore the main points.