As a traveller who frequents through both Doha and...

As a traveller who frequents through both Doha and Dubai, I have to say this was the poorest hotel I have stayed at within this region. From the moment we arrived (which was after midnight so we were tired and just wanted to go to bed) we were bombarded with sales... Offers for breakfast or all meals add ons to our package. It wasn't the right time and wasn't appreciated. We decided on breakfast inclusive which was disappointing as the breakfast was to a very low standard as compared to other hotels in the area. In addition, every morning we had to wait to be served while staff checked that we'd already paid. We were there 4 days, so unprofessional, rude and annoying in the end. The room stunk like cigarettes despite having requested a smoke free room. The pool was closed for maintenance from the second day of our stay which I understand they need to do but if I had known prior to booking, I would have stayed elsewhere as the pool was the main thing that attracted us to this hotel. This is something that should have been communicated prior to us checking in. Altogether the service from front desk was average. We were flying out late and so asked for a later check out. We were first told we cannot as the hotel is fully booked, to then for a fee we can do this. Which is it?!?!? My husband argued that we had no access for a swimming pool and subsequently an unenjoyable stay. He told us we were lucky at the rate we got in the first place because we booked through Qatar airways so we aren't in a position to complain!!! How rude can your staff be? Then he offered two hours but asked to remember this and not write a bad review in light of his generosity. Seriously, stay somewhere else. This hotel is extremely disappointing.