Rachel DeBar

Review of Champion Jeep

AVOID UNLESS YOU WANT TO BE CHEATED OUT OF HUNDRED...

AVOID UNLESS YOU WANT TO BE CHEATED OUT OF HUNDREDS OF DOLLARS!!!!
I took my van into Champion for a recall on the rear windows. They fixed it without a problem. While I was there, I asked them to check into the service engine light being on. They said that it is a cylinder two misfire. Champion quoted me a price for a tune up at $350- $400. I called Dodge Customer Service and they said that the issue was covered under two different warranties. The customer service representative spoke to Champion and let them know and scheduled the appointment for the warranty work on the engine. After getting taking it to Champion, I get a call that it was needing a tune up and it is $350- $400. I told them that I want to wait to do any work due to not expecting to pay for anything. I was told that I have to pay $140 diagnostic fee in order to get my van back. After arguing back and forth about being charged for something I didn't need due to it being done the week before, the Champion worker called me at work and then told me to wait while I listened to her check someone else out in the store. They agreed to waive the diagnostic fee. When I got to the store, they had billed again for fixing the window recall even though they had done it the week before. I attempted to correct it, but I was dismissed. I can't help but think they are in the practice of overcharging customers and Dodge.

Anyway, I took my van to a Dodge dealership in the Grand Rapids area. They said it was a cylinder head misfire, covered under warranty, and fixed it free of charge. Champion is dishonest, scheming, and unprofessional.