My phone suddenly stopped working and I approached...

My phone suddenly stopped working and I approached the apple store in Perth CBD to get it fixed.
I was assisted by Joanne who was very pleasant and extremely helpful. She helped me retrieve my lost data and tried everything she could to get my phone started.
When restarting the phone didn t work, she spoke to her manager and replaced my phone with a brand new phone despite the fact that I was two weeks out of warranty.
Thank you Joanne for your wonderful service! Really appreciate it and well done!