This car rental company needs to be investigated f...

This car rental company needs to be investigated for fraud.

Not only did we need to wait 2 hours for a car that was supposed to be reserved for us (at nearly midnight, mind you), but they finally told us that the car wasn't available. They then proceeded to offer us an upgraded car free of additional charge. Lo and behold, we find out later that they not only charged us the higher price, but they charged us TWICE.

Whether this is gross incompetence or fraudulent business practices is up to you to decide. I sincerely hope the managerial staff of this company is investigated at some point in the future. Alas, we must now spend significantly more time and effort to resolve this issue. Avoid at all costs.

FYI, please file a complaint with the Better Business Bureau of Los Angeles if you experience similarly fraudulent service.