On 09/23/2017, I went to the dealer with the inten...

On 09/23/2017, I went to the dealer with the intent on riding in the governor s ride to Springfield to benefit Honor Flight for our soldiers of wars past. However, my 2014 Ultra Limited had other ideas and was showing a solid red security light telling me something was wrong. Quickly checking my book, I figured my security fob just needed the battery changed, which i did with the help of the dealer, which wasn't even quite open yet but welcomed me in any way. However, after changing the battery the light remained indicating bigger problems and upon further inspection noticed half of my lights were out! Hoping to still make the ride, I rode back to service and met the service writer Tony and he quickly took my bike back to the back to see what the issue was. While waiting for my bike, I ran into Brian the sales manager and after sharing my story with him, immediately offered to set me up on another bike so that I could still go on the ride. Hoping that the issue was going to be quick I declined wanting to wait for my bike and the meantime, I was asked by the service foreman, Dave and the technician, Evan to come back to service and talk with them directly about my bike. Long story short and some four hours later between myself, Dave and Evan, we figured out that the HD LED bar that goes across the batwing had a broken wire inside causing the system to register excessive draw error causing the red light on my speedo and accounting for the loss of my lights. I stood there and watched these guys work over my bike like they were on fire trying to get me back on the road and right into their lunch hour to boot! It was a great learning experience for me as I watched the two of them troubleshoot the circuit inch for inch and if you have ever done this, you know what a absolute pain in the ass it is! As this issue was as clear as mud with not a lot to go on. While talking to them and helping where I could, I mentioned that the last great service and mechanic I had previous to my recent wrench who is no longer in the business was Fishers Harley Davidson in Elgin. Upon hearing that Dave looked me straight in the face and said "well then, you should recognize me because I was the service manager there for many years" As soon as he said that it all came flooding back from 2004, which is the last time I steeped foot in there because Zylstra Harley Davidson had bought out Fishers and quickly began in my opinion destroying the greatest thing going and soon got rid of everybody I ever knew from my service writer to my manager to my mechanic and that was it for me! I'm very particular and I'm a one service advisor and technician kind of guy and don t just let anyone work on my bikes. Talk about everything happens for a reason, so not only did I get my bike fixed, but I have my service foreman back and my old mechanic, Kevin along with Evan and I'm thrilled! Brian Has done a great job turning around the past damage done to this dealer even though it was no longer Zylstra, as there was a time I wouldn t step foot in this dealership! That all started to change back in 2014, after moving to St. Charles and looking for a new HOG group and meeting Brian, which I joined and now with my repair incident and having my old crew back is outstanding. Dave and his boys are just as good as they were back in 2002-2004ish as they are now! Tony, Brian, Evan and Dave are outstanding and more than took care of me!