Beth-Aja Cooper

Review of Century 21 C.R. O’Neil & Co.

I m not sure yet about this company. I ve lost 70%...

I m not sure yet about this company. I ve lost 70% of trust so far and I ve yet to sign a lease. This company will not accept my OSU service dog because it s not specifically MY service dog, but simply a registered service animal. Instead of accepting the dog as a service dog, they ve made me pay the deposit and additional pet fees. When I submitted my deposit, I also submitted a substantial portion of the rent that I now cannot get back if I do not sign the lease as the application states all monies are forfeited if the lease doesn t get signed. This company told me I could move in on the 18th, then changed to the 21st. On the morning of the 20th, the company emailed me and said the unit wouldn t be ready until a later date while I had already scheduled and paid for the movers on the 21st. When I suggested I m not interested in dealing with companies that do not do what they say, they were able to (magically) have the carpets cleaned. I emailed a question two separate times with no response and when I called to get a response, Mr. O Neil gave me a list of things he had done for me but really, would have had to be done for any tenant. From 6/4 when I submitted my deposit to 6/20, the for rent sign stayed in the yard. I feel this company is much more concerned about profits than an actual tenant. This is my last rental before I purchase in UA.