We have had so many problems with our Sterling hom...

We have had so many problems with our Sterling home and that's not the worst part. The worst part is they do not willingly fix their mistakes. Most recently my roof leaked, so I called Sterling. Their "service" guy is very rude and when I explained my problem he mentioned we are out of warranty... which wasn't true. Anyways water leaking everywhere, they came to look at it and said they are going to "weatherstrip the attic hatch" (I knew that wasn't the issue) so I had to call a professional (on my dime) and he said the vapour barrier wasn't installed correctly (which made sense because moisture was creeping into the attic and freezing, then on warm days it would thaw, creating my own little rainstorm in my attic). I forwarded his report and recommendations to sterling's warranty team and have since been blatantly ignored.

EDIT: Sterling has since added more insulation in my attic and checked the vapour barrier, I will find out next spring if it is fixed - fingers crossed.

So along with the aforementioned, there is another problem with the "Trista" model, there is insufficient insulation above the front door so with the upstairs laundry room models the water lines will freeze. The lines aren't properly insulated that run above the front door. Sterling was very aware of this problem and fixed it after two days of bugging. I asked my service guy "Why don't you guys just throw some extra insulation on Tristas so you don't have to fix them?" He said it's "rare situation"...

Moral of the story: It doesn't matter what homebuilder you choose to go with, they all are going to hire the cheapest contractors. What matters is checking reviews online and making sure that they fix their mistakes without causing you headaches. Sterling has asked me about this review but with the amount of headaches (and lost time off from work AND HAVING TO PERSONALLY HIRE A 3RD PARTY TO COME AND RE-INSPECT THEIR WORK), I have to be honest and rate them a 2/5