Louise Holden

Review of The Resort at Tapatio Springs

Not a bad place to stay, but definitely nothing to...

Not a bad place to stay, but definitely nothing to write home about. We came to celebrate our wedding anniversary and were happy with our check-in experience and room location, with a nice balcony view. The facilities offered to guests are nice and the resort is tidy. Two things that need significant improvement- room cleaning and La cascada restaurant. Our room had not been cleaned properly prior to our arrival and we found empty packets of food in cupboards. Our room wasn't serviced after our first night so we were left without clean towels, coffee and coffee cup-water replacements. All seems like a very trivial thing to mention but these are things you expect to be done even a time a budget hotel, and without three polite reminders to concierge in a top resort. Secondly, La Cascada restaurant is not somewhere I would ever return to. The service was extremely slow (we waited 25mjns for a drink order to be taken), and the food was not of quality (the order was incorrect and the quality was very poor). The chef wandered around the restaurant three times during our meal, but to get himself a drink and to talk to other staff members and not any of the guests. My advice would be that he really should not leave the kitchen when it's clearly not coping with the volume of guests requiring attention. Overall, a fairly pleasant and relaxing experience, but not somewhere I would recommend as an outstanding place to visit.