Pier Luigi Vitalini

Review of Shangri-la's Edsa Plaza Hotel

When I ordered room service there was no room to s...

When I ordered room service there was no room to seat, so I sat on a stool looking table that broke. I was charged 4,000 Ps. on my bill, I tried to protest because I did not feel that it was my responsibility if the glass was not strong enough and there was no warning sign.
I called the managers Miss Sayson and Miss Bass and they both were unable to give me satisfaction, even when I told them that for a mere 4,000Ps they were going to loose a Golden Circle member for their attitude. This incident is not going to be confined to your hotel, because my protest is going to go all the way up to the top line of management.