WHAT a nightmare for a top hotel.

WHAT a nightmare for a top hotel.

Last night on the hotel's 5th floor was a drunken disaster from 1:30am to well past 4:30am. The desk managers could not reel in this mob despite MANY complaints from a few quests (I met some in the hallway). The room 2 doors from mine had over 20 people drinking until 4:00, coming in and out. Each time they would bang and yell to be let in. That was room 517. In another, room 500, the drunks were having "races" down the hallway.

My choice of the Delta to get a good night's sleep before an early 7 hour drive was NOT A GOOD ONE. And I and my family have happily stayed at this hotel many times this summer (as my son is now at UNB). This was not mediated at all by the hotel night staff. I could hear them "please, only 2 people per room" " Ok we'll leave soon" they responded. Then MORE people would arrive. At one point 10 or so of their partiers were in the hall with their cases of beer and booze, loudly talking. At 3:30AM in the morning!!! This to me was public drunkeness. The police SHOULD have been called. There could have been confrontations because these people were SO DRUNK. The poor dude in room 518 had it the worst - right in front of them. He confronted them a dozen times to no avail.

I realize this "but it's a wedding" mess was not your doing, but you have a responsibility to your guests. It was not met. Not only did I lose sleep for a night but the next day was a mess and ruined my plans. I paid (yes in points) for one night's rest. I actually lost 2 nights because of your staff's inability to control a loud party that lasted until 4:30AM. POLICE SHOULD HAVE BEEN CALLED. What is your protocol? Should guests have to call police???