T

I initially was told this would be seamless, quic...

I initially was told this would be seamless, quick and transparent. Thalia Reed was my loan advisor. She was very kind up front and seemed like she was attentive and responsive. Over the course of my loan the communication with her became less and less. I was told I had a very good chance of getting this loan, I got my appraisal with over 70,000 equity in my home and provided all the necessary paperwork very quickly. The problem was I work in the medical field and I had a very tricky switch with my two jobs. I was full time at one and PRN at the other. Then the roles switched. So I went part time at one and full time at the other due to schedule changes. The pay was the same so my total income didn t change at all. Just the status of my jobs did. They requested a letter of explanation which I provided and offered to give my Paycheck stubs. But the minute there was a glitch in the paperwork I was ghosted! I emailed Thalia several times without any communication back. I waited and just thought they were still working on my income verification but that wasn t correct. They declined my entire loan due to not enough income when I made nearly 100,000 that year. I called several timeS requested an answer and nobody could give me any details! I was just told to give my information and someone would get back to me. Nobody ever did! I finally received a letter in the mail with the decision and no other further communication was ever given. I had a drop in my credit score due to the inquiry which I was Leary of in the first place. I paid for an Appraisal for my condo which was pointless and the decision just didn t make sense because they never reached out to clarify or resolve any confusion or misunderstanding! I am very disappointed in the way they handled my situation and I would NEVER RECOMMEND THIS COMPANY FOR ANYTHING DUE TO THIER LACK OF MORALS, COMMUNICATION AND BUSINESS ETHICS! DON T TRUST THEM THEY'RE THE MOST DISHONEST COMPANY I HAVE EVER WORKED WITH AND THIS WAS A COMPLETE WASTE OF TIME!

Comments:

No comments