This is where medical care goes to die.

This is where medical care goes to die.
First and foremost, most of the phone lines don't work, and from what I understand that's by design. My provider asked me to file an ICE complaint so the staff would be forced to fix it. Long story short, I had to bring someone from another department to my family medicine home (Grasslands) where she admitted that they do the have a working phone line. I asked why and she said "We new." The new facility opened in April, it was November.
Almost any line you call will ring until you are told the voice mailbox is full. No one wants to talk to you.
You have to take a number just to ask a question. You will wait for at least 30 mins. No one wants to talk to you.
It took me 3 visits over 3 days to get a maintenance prescription. The first time my medical home botched calling to script to the pharmacy (I waited almost 2 hours to learn this) came back and the only provider available won't fill contraceptive scripts. I'm all for religious freedom but maybe have a back up? Third time I finally got the script called in to the pharmacy (went back and forth twice) and waited another 2 hours to have it filled. Retirees told me about the horrific care they receive, and let there be no doubt that it's true. I watched 4 employees just screw around, did nothing for 2 hours. When I went to the "I've been here forever" window I was told "Uh, yeah, we busy today."
No one wants to help you.
This is not about being understaffed or under funded. Theses people do not care about you. It is a culture problem, the culture of this place is simply to draw a paycheck for as little effort as possible. Don't believe me? Walk in with a question.