K

Let me start with saying that this hospital has al...

Let me start with saying that this hospital has always be my go-to for any emergency needs and my daughter was born here. I also take my daughter to the Theresa Lang Clinic for children and have no complaints about the clinic. I recently visited the pedriatic emergency room because my daughter had 105 fever and an alarming cough. Luckily as soon as we came in we saw the triage nurse and passed through the front desk almost immediately. It wasn t until we were in the emergency room that we were extremely disappointed with the level of attention. The nurses and doctors were in no rush to get to us and after an hour of sitting there waiting to be called I finally got up and got the attention of one of the nurses who was kind enough to take my daughters vitals. I don t know if their lack of timeliness is because they lack staff or they simply are inconsiderate of others. When the doctor finally came around to see my daughter it was 4:30am. Since I arrived at 2am until 4:30 am my daughter was not given any medication for her fever. Not only that but the doctors instructed that she be given a nebulizing treatment and an x-Ray of her chest. Sure enough an hour and a half passed by before anyone came to set up the nebulizer. I had to call it to the attention or the nurse who blantaly admitted that the doctor never told her about the nebulizing treatment. This is extremely frustrating as it demonstrates the lack of communication going on in the ER which is incredibly alarming considering that in any emergency room nurses and doctors should be on the same page working hand in hand at all times. I understand that sometimes nurses and doctors do the best that they can but in this instance it did not feel that way. They were often posted behind the desks chatting discussing what was for lunch and giggling about things that had nothing to do with their patients. As a mother I m overwhlemed and concerned about my daughters incredibly high fever and it was aggrevating to hear the nurses and doctor discuss things irreverent to their field of work and that of their patients. It took another hour to get my discharge papers and by the time we were discharged it was 8am. The changes in shifts are NOT an excuse for incompetence. I will be seeking a way to file a formal complaint and then follow up. There was also a patient next to us (teenage girl) who was alone without a parent and had been admitted after my daughter and was not seen or checked on by neither the nurses or any other staff for more than an hour! I thought that was dispicable and was really the last straw. The lack of attention and consideration for patients from the night shift staff was very disappointing and there needs to be changes. If my daughter had gone any longer without fever reducing medication she could have suffered from much worse ailments because of their negligence. No one cares what you re having for lunch!!!!!! Do your job!!! For the sake of the patients! New supervisement is required!!!

Comments:

No comments