Nichole Leigh

Review of Marriott Cleveland Airport

Hotel staff was friendly and price was reasonable ...

Hotel staff was friendly and price was reasonable for Park and Fly. Shuttle service to the airport was easy and efficient. Sadly, the return/pickup shuttle service was so disappointing that we will try a different hotel next time. We called as directed and were the first to be at the shuttle pickup site. However, it soon filled with several other customers and when the shuttle came, the driver took whoever was pushy enough to get in first. Service was unorganized and not based on call order (even though we gave our name and party size). After missing out on the first ride, I again called the hotel and was told there were two vehicles running so another was on the way and that there was nothing they could do about boarding priority. (Why not? It is their service.) Sadly, we waited over one hour for shuttle service back to the hotel.