Maria Silver

Review of Embassy Suites Jacksonville

Front desk staff is extremely rude and unprofessio...

Front desk staff is extremely rude and unprofessional. As a Hilton Honors Diamond member I didnt feel welcomed at all, it felt more like an inconvenience to them. We booked 6 people in room and they told us they don't have blankets!!! How is it hotel doesn't have blankets??? Front desk lady offered few bed sheets instead and turn up AC or just deal with it, since she cant do anything. It took 3 hours and a call to corporate HH to get blankets and pack and play for baby to sleep in. Horrible experience. Would not stay here again.