Ordered a month ago - took 2 hours to arrive. Was ...

Ordered a month ago - took 2 hours to arrive. Was told 45 mins. Walked into the store today or should I say nightclub (turn the music down) and was told I had to order online whilst in the shop. Why? There is no one else here apart from me and the 3 staff, 1 of which looked asleep on the bench. Only wings and chips available because apparently the halloumi and mac & cheese get cold quick - what? Website difficult to access, couldn't care less attitude. Won't return.