Adam Bryan

Review of OSL.

I had many good times working at OSL Retail Servic...

I had many good times working at OSL Retail Services Inc, but I found there were a lot of things to be flawed.

The commission structure is probably the worst in the entire wireless industry. Sometimes spiffs and incentives from carriers make that a little more worth it, or having higher than minimum wage hourly, but you'll definitely make more pretty much anywhere else.

Hourly can be confusing... Everyone makes a different rate, but it's not by merit increases. I had 3 years of wireless experience coming in, and made less than someone who never worked wireless, nor sales, or retail before in their life, and was terminated soon after. When minimum wage went up, OSL sent a letter saying I received a 12% raise....to minimum wage... I felt like I had to fight to get paid what I was worth based on my experience level, and that they didn't understand that I shouldn't be making minimum wage based on what I would've been making if I stayed at my previous job.

Gossip is a huge issue within this company. They say don't spread it or you'll face consequences, but then they do it themselves. I very discretely left my position, not telling any other employees when I was leaving, as I was going to miss several shifts due to other job interviews, while I was also producing a show, about to take bereavement leave, and working another part time job on top of that. I've had several people that I did not report to message me about how I left the company, including giving me details on exactly how I did it, and some even accuse me of writing a negative review on here that was very specific to my district.

The positives of the job are there can be a lot of opportunities to be creative. Paging (if you're allowed to) at Walmart to promote your offers was a lot of fun for me. I also designed posters, flyers, and business cards to gain a little bit more awareness, as most of my time was spent working in a low traffic location. Also, having worked in 14 different stores within two districts, they do pay you appropriately for expensing mileage. With all the shifts I picked up, I don't think I ever paid for my own gas this entire year.

The carrier reps can be super helpful in making you succeed at this job. While you're supposed to offer unbiased solutions, there was definitely one carrier that stood above and beyond in delivering support and exactly what our customers needed, and it was nice to have a good rapport with that brand.

What can be frustrating is it's hard to separate what the client (Walmart) wants and what OSL wants to do. I had managers tell me to turn a blind eye to Walmart ID policies on some occasions "because it really doesn't matter that much." I had watched associates get let go or banned from working at certain locations due to petty issues of Walmart employee or management complaints. Things as simple as the electronics associate was bugging the wireless person with questions while the wireless person was mid-sale, a customer service manager didn't come on time for a cash out or an override, etc.

At the end of the day, you're working in a Walmart. If they expand things where they had specific "Walmart Wireless" branded retail locations that were wireless only in plazas or malls, I feel that would be a much better working environment. Until then, there remains the opportunity for two different companies and their beliefs and standards to completely clash, which also leads OSL to not have the best idea of where to go in terms of direction and growth.