DO YOUR RESEARCH BEFORE GOING INTO THIS DEALERSHIP...

DO YOUR RESEARCH BEFORE GOING INTO THIS DEALERSHIP. THEY DO NOT HAVE PRICING ON THE BIKES FOR A REASON.

HIGH PRESSURE SALES!! They are a Scott Fischer company and are no different than any other auto dealership in that respect. The staff is friendly and pushy all at once. Don't expect to get to know anyone. The staff changes like the price of oil on the commodities exchange.

8 parts requests made online. 0 responded to in 3 years.
Average hold time before parts department or service department answer, ~9 minutes. Pricing is less than competitive (versus other dealerships in Santa Fe and Arizona. They even sell for higher than MSRP on small service items.

Service department pricing is hit or miss. Called for a price one day and was told it would be 3.5 hours of work. Came in to set up the schedule for the same work, told it was 8-9 hours of work.

Frankly, they personnel are not always honest or try to intimidate you with threats of losing your warranty. Was told that my extended warranty would be canceled if I installed my own handlebars. I played along and asked, even the engine warranty? The employee said, yes.
This is the result of a high pressure sales model and higher employee turn over.
Too bad most of the people are genuinely nice. The ones that suck...are real winners at sucking.