One big drama! Really outrageous.

One big drama! Really outrageous.
Package is not delivered at all up to 2x.
For staying at home! No message left, only an hour later by email that the package could not be delivered.
Seems there are self-employed people driving around for UPS.
Customer service is abysmal and is put on hold without any sound. Finally hung up again.
I'm desperate and don't know what to do now!