They shorted me a timing belt tensioner on my orde...

They shorted me a timing belt tensioner on my order R088804132 and instead of sending the missing part they just make empty promises.

They keep telling me they have to check inventory with their warehouse - if the count is off! Or someone has to approve the replacement (Story changes every call). Really?!?! Do they think I am going to cheat them out of one of the cheapest items of my order. Check your inventory count but SEND ME MY PART!

After all theses years being a loyal customer they treat me like a common criminal. They tell me every day they are going to overnight the missing and in stock item and yet nothing arrives. Very Very poor.

I was loyal for years even when my orders sometimes arrived looking like packed by a 5yo. with busted open boxes. NO MORE!!! Time to go somewhere else! I rather pay a few dollars more but have existing customer service, and not just people on phone telling me what I want to hear and then turn around and do nothing about my problem...