Jason McMullen

Review of Renaissance Cleveland Hotel

My stay was very nice at the hotel, however upon l...

My stay was very nice at the hotel, however upon leaving from the hotel with my vehicle I valeted I found damage to the front bumper as well as my shields under the vehicle. I did not notice this immediately at pick up so they are denying my claim. I contacted them immediately the next day when I went to wash my vehicle from the drive back from the hotel. It is also frustrating that I could not have anyone from the claims department respond to any of my voicemails as well as emails to them. I do not ever recommend staying here if you plan to valet a vehicle.