I am giving no star to their management and servic...

I am giving no star to their management and service on Christmas day (today), December 2014, and suggest no one should deserve such an awful and disrespectful experience with President George (hotel, restaurants etc.).

Our relatives from Austin, Texas are visiting us during this holiday season, and we decided to revisit The Courtyard Cafe for their Christmas brunch at 1PM sitting. I personally walked into the hotel reception and paid in FULL ($866.71 including gratuity) via my MasterCard for a 10 people booking on November 19th for today's meal (mind that this is already ridiculous requesting a client to walk into the building and complete a monetary transaction before the event date, instead of doing a basic reservation via the phone). An official physical invoice was issued at the reception area that day, and our card statement just arrived a few days prior and showed that this transaction has been completed.

When we arrived, our table was reserved under my name for 10 guests, and had no problem at this point. The meal and service itself was already not as good compare to our prior experience 3 years ago (back then it offered crab legs). When we decided to leave around 2:20PM, we ordered the bill and mentioned that we have already completed our transaction back in November, and would pay the extras if there was a difference. Since we did not bring the paper invoice, we suggested the management to check their database for the transaction. I even offered my transacted credit card so that they could trace the record, and offered my driver license at the reception. George not even accused us of being a scam and fraud, and was extremely snobbish and refused to perform any checking. He even fooled my husband to pay again on the spot (over $750, but we refused to sign), and tried to make us exit the hotel. At the end I called MasterCard myself for the proof of transaction (and again George refused to have a conversation with the rep from MasterCard), and the rep suggested that this became a dispute, flagged it in the MasterCard database system and could go ahead with the police if we would like to. Obviously today is the festive day of the year and our guests were with us, as such we decided not to do so.

We are extremely upset about this sub-par and scammy treatment from this once prestigious hotel in Toronto, and the management style is execrable. FYI we were not the only party that was complaining about payments at the front lobby area when this was happening. I do not recommend anyone to visit until there is a change management in the future.