Good night on Wednesday, my truck cover was stolen...

Good night on Wednesday, my truck cover was stolen, the corresponding complaint was made, and the call to the company, which my husband was attended to, called him and he never responded until Thursday we called again and They threw the ball with each other and asked for a quick solution for which I am all day in the street with my van and I can not be without help. Today is Tuesday Tuesday I had no solution, I ask ... almost a week it takes in solving this problem .. but I when paying my fee every month during all this time I could not pass a day of the payment date because they leave me without insurance, where should I complain .... complaint to the consumer or the company That left me lying and I'm waiting ... who gives me a solution ... suppose that in all these days I clicked, I broke a cover that left it lying on any side ... someone who explained to me? It's a shame because such a well-known company appears on the TV news, that's why they solve my problem ... thanks if you can say that word