Kathryn Wilhite Review of The Mansion on Forsyth Park
I stayed in The Mansion recently for an event and ...
I stayed in The Mansion recently for an event and so my room was at an event rate of $189/night; normally my room would have been $459/night from what I understand. In my opinion, both rates are a lot of money and way too much for what I experienced.
Day 1: decided to take a bath in the jet tub. The drain was broken and wouldn't drain after the bath. Also took a shower and the water sprayed out of the shower all over the marble floor (so slippery!). The bed was also pretty uncomfortable.
Day 2: I was awoken by loud banging. They were doing construction on the room next to mine the entire time I was there. It would start at 7am and wouldn't end until after 6pm. Not only did the staff doing the construction let doors slam and use power tools but the would stand and talk loudly right outside my door.
Day 3: ordered some room service because I was a little under the weather. Hair in my soup.
Day 4: stopped by the hotel bar to grab a coca cola. The bartender told me she wasn't open for another 14 minutes and I'd have to wait. I asked if there was a soda machine anywhere and she said, "I am the soda machine". OK.
I could go on with the bad. The only good I have is to say that both shuttle drivers I had were awesome, very friendly and knowledgeable.
In general the staff was cold and pretentious, the space was cramped and musty, the ambiance was murdery. If I were paying $89 a night for this nonsense, I'd shrug. As an Autograph collection hotel at many hundreds of dollars a night, I really expected better.
The Mansion has an incredible reputation but it clearly has stopped doing whatever it took to gain that reputation. This hotel has a long way to go to live up to the hype. I'm unsure if my experience was related to being a part of the event or if it's always like this but I'd say don't stay here and if you're hosting an event this is not the place to wow your guests.
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