Brooks Draughn

Review of Regal Nissan

Took the car in to fix a problem that turned out t...

Took the car in to fix a problem that turned out to be the ABS module. The pricing for the services was fair. What I did not like was after bringing them a new "used" ABS module, they then cut wires on my car and soldered them back together in order to make the "used" unit work. I had zero communication, if I had known I would have SENT THE UNIT BACK and gotten another and held off till it arrived. Just a case of people fulfilling orders because that's what shops do. Will be fixing the car on my own.

The service department is very nice, and so is the manager as he offered me a free installation when they couldn't fix it the first time.

UPDATE: The dealership made everything right and another tech looked at the car and was able to diagnose the issue. If you go to the service department make sure you talk with Stephanie, she will make sure you are taken care of.