The nurses and doctors and professional medical st...

The nurses and doctors and professional medical staff at Children s hospital were excellent, and sympathetic to our needs. They are very well trained, know what they are doing and made us feel confident about our child s care. The rest of the staff like the secretaries, receptionists, financial, billing, and insurance department staff are horrible and don t have a clue to what they are doing. I have been hung up on 4 times while trying to reach certain departments and they could not answer my simple questions. They also directed us to the wrong department while my child was there for brain surgery. We called and e-mailed them several times asking about our insurance and wanted to make sure it was in network. They said yes they are in network on 3 different occasions and they also had blue cross blue shield on their website. The surgeon was also on our blue cross blue shield website as being "in network". After my Child's major brain surgery I get a letter stating that they are not in our network of providers. The staff needs a lot more training! This is very upsetting and not something we want to deal with at this time, or ever.