Laetitia Granger

Review of Shangri-La Hotels and Resorts ...

Our stay in the hotel very badly started as we hav...

Our stay in the hotel very badly started as we have been very poorly welcomed and my son nearly injured by a driver, then I encounter issues at the registration with my credit card and finally our minibar was to be removed; but I should say that after speaking with the duty manager, I forgot all these bad points and our family truly enjoyed the stay. The manager reacted very professionnally and very fast to our enquiries to give us 100% satisfaction, we have been pampered like kings and finally get the service we expected from such kind of hotels. A big thank you to all the team and specially to Mrs Priscila.