No friendly staff at all, not very service-minded ...

No friendly staff at all, not very service-minded and unwilling to help us confirm a reservation by telephone, unless of course extra is paid. The suitcases may be in an office just before departure, which is also possible against payment. Although we were prepared for this, it was still disappointing.

In addition, I would be called back about my vanished perfume box, but I also hear nothing of it.