I used to go to do massage at the SPA, but after a...

I used to go to do massage at the SPA, but after a year, I come back and find the service became horrible. The showers are boiling hot, I called the staff to bring me towels but I was ignored. Had to wear my clothes while wet .Eventually, I went to file a complain, he manager was holding herself from laughing and told me they do not have it atm.