Well I'm supposed to be giving birth here in less ...

Well I'm supposed to be giving birth here in less than 3 weeks now and if I wasn't so far along I would change my hospital! I just moved to MA (as if that isn't stressful enough) so I didn't have much time to prep and get a new birth plan set up. I am not looking forward to giving birth here and actually very nervous that my experience will be as poor as the staffs communication skills. ALL I WANT IS A HOSPITAL TOUR. I haven't even seen the place and I guess I don't have the right to just show up and check out labor and delivery on my own- WHICH if you can't provide me with a tour I should at least be able to see the unit I'm going to be delivering my child in! I am IRATE I have been calling for weeks & have gotten absolutely nowhere!!! I am being told the same useless things and just going in circles. After being transferred to L&D I'm told that my doctor needs to set it up (who I didn't even have a chance of meeting yet) and was given Ashley's number. I called my OB in Braintree where I was also told to call Ashley but they allegedly had nothing else to do with the process. I called Ashley over a week or two span before anyone even answered the phone (you REALLY need to get a voice-mail set up). I gave all my information and was told I would receive a call back. Five days later (being today) I called back again where I gave my same information again to be told I will receive a call back after speaking to her supervisor- which I highly doubt will ever happen. Considering how far along I am, I don't have weeks to wait for a freaking phone call to set up a tour & it shouldn't be that hard (even if rooms are filled, I would like to see the unit and hospital itself)! I called L&D again who didn't even know if tours were single or groups, if I could register online, or if there was any other way I could go about it. All she said was to have my OB call them on my next appointment to see if they can give me a tour then. What in the actual hell is the difference if I call or her? I need the tour either way. I am so disappointed in my experience already and I haven't even stepped foot in the parking lot yet! Thanks for adding more stress to my pregnancy and giving me nothing but low expectations of your practice! Apparently I'm not the only one who had issues with l&d staff so maybe you should look into doing something different.