Kauhi Paikai

Review of Henderson Hyundai

I cannot speak to their sales but their service ce...

I cannot speak to their sales but their service center is untrustworthy and will not admit to their mistakes. I had the unfortunate experience to have went to the service department to have some remote programmed. I signed a paper authorizing my car to get worked on and did not notice that it was also a signature of the walk-through which was not done on my car with me present. When they brought my car back for me to pickup, I got in on the driver's side and never even see the passenger's side until I had gotten home. I saw that somehow someone at the dealer swiped either a car or a something but my right rear fender and bumper were scraped and had this brown marks on it. Keep in mind that I did not stop anywhere prior to coming home from the dealer so this could have only happened at the dealer. When I went to the dealer they acknowledged the damage but they would have to look at the walk-through before they could make a decision primarily because they couldn't readily locate my Repair Order. I told him that walk through was never conducted with me! After not hearing from him for over 2 weeks I went back and talked to the service manager and after waiting for about an hour he finally produced the Repair Order he showed me the walk through with the damage noted to my right rear fender but it also showed numerous damages that did not exist! All I CAN SAY IS BEWARE!!! MAKE SURE YOU DO A WALK THROUGH INSPECTION BEFORE AND AFTER RECEIVING YOUR CAR!!! THEY WILL LIE AND COVER THEIR ASSES SO THEY DON'T HAVE TO TAKE RESPONSIBILITY FOR ANY DAMAGED THEY DO WHILE THE CAR IS IN THEIR POSSESSION!!!