Robert Legowski

Review of Lenovo (Raleigh-NC-USA)

Horrible warranty support. Absolutely the worst. ...

Horrible warranty support. Absolutely the worst. One star is too much for this review.

I purchased a 2 in 1 laptop (Flex5) back in November 2017. 4 months into ownership (March 2018) the touchscreen intermittently stops responding to touch. Becomes more frequent as time goes on. Stops responding completely soon after.

3 months of "remote support" failed to fix it. 3 months of waiting for the "needed parts" to become available for a screen replacement ending with no availability. I was offered a replacement unit, but because of "limited availability"

I had to agree (and did so) to a replacement with a smaller hard drive. 3 weeks now waiting for my replacement unit. I now (Nov 2018) have a 2 in 1 laptop that has absolutely no touchscreen functions at all. 8 months of getting pushed around and blown off from one department to another.

Purchasing a Lenovo means....

You will get 4 months of normal use out of their product. Then, you will have 3 months of phone calls and chat sessions in an attempt to resolve a problem with their product. Then you will have 3 months of waiting on parts to repair their product with absolutely NO CONTACT from the warranty team unless you call them and get shuffled through 3 departments. Then 2 months of waiting on the Product Fairy to send you your replacement just to be disappointed when the you realize you purchased from the wrong company.

In the mean time>>> Customer service is useless. You get shuffled around from one person to another reading a script who is unable to provide a simple answer. I have not yet spoken with a representative who is not obviously reading a script.

Lenovo DOES NOT stand behind their product. They simply push you around until you give up.

Next time you feel like purchasing a Lenovo product, do yourself a favor: Throw your money into the garbage and stick a fork in your eye.