It's the small things, it's always the small thing...

It's the small things, it's always the small things. It's how they remember your breakfast preference, or how they recommend a special drink. It's how they use the right surname in a couple, our how they pass about knowledge of a birthday.
Yes, the rooms might be a bit on the old side, but this is the eternal city and if you are looking for a modernity you might be a bit off.
The quality of the service and the staff more than make up for any hiccups the infrastructure might have. You will forget that particularly sleek shower arrangement. You are unlikely to forget someone showing a genuine smile first thing in the morning, every day.