At first I thought that Shavitz was a good firm. T...

At first I thought that Shavitz was a good firm. That their repair people were friendly as were the folks who I called to schedule repairs with. I thought they did a pretty good job. Until now...

We had Shavitz out at the house last December, 2017 as part of a maintenance plan we purchased. The technician (Henry) came to the house and told us our humidifier for the furnace was not on, and that he needed to connect a water supply to it so that the house didn't dry out during the cold winter months. Makes sense. So he came back, piped water to the humidifier, turned it on, and voila. So far so good.

Fast forward to October this year. Our tenant notices water pooling on the carpet near the furnace. So I call my plumber to come out. Right away he notices that the humidifier (behind the furnace and not visible to the eye) is just draining water onto the wall and floor, that whoever installed it did not allow for it to drain properly- it's literally just coming out of the unit through a 1/4 inch flex tubing drain. He also notes there's a bunch of what appears to be mold on the walls in the furnace room. This has been going now for 10 months, after all. Uh oh.

Sure enough, it is mold, and the very bad black kind to boot. We get a mold remediation company (Mold Solutions- look them up- they are 5 STAR!!!) to run tests to determine where the mold is (right next to the humidifier, doh!) and they work to clean up all the mold. Mold that was caused by the professional negligence of Henry the Shavitz technician.

So how does Shavitz respond to this? By admitting they screwed up and offering to cover at least some of my costs (exceeding $6,500 now!!!) ? No way. Eric the service manager doesn't return phone calls, emails, nothing. And to think I'm still on their maintenance plan! So I'm taking my case to Yelp (and to small claims court) so hopefully other people are aware of my experience before using these guys.

The bottom line is, if you call yourself a professional company, you have to abide by professional standards. I.e., if you connect water to a humidifier, you have to allow for it to drain into something that's not the floor/wall. Otherwise it's professional negligence. Not to mention just plain stupid.