Usuly Apple guys don't make you wait and the usual...

Usuly Apple guys don't make you wait and the usual process is to replace faulty iPhones. But not at Perth Apple Store. Not only they chose to repair my phone (which is kind of okay), but it is already half an hour past the promised timeline and the phone is still not in sight. I guess it is the usual way of dealing with the customers in this part of the world and even Apple choses to be lethargic on customer service.